Frequently Asked Questions
Everything you need to know about shopping with Shop LC.
What is the Shop LC Lowest Price Guarantee?
We are committed to providing the best value. If you find an identical item advertised for less within 30 days of your purchase, we will refund the difference plus an additional 20% of that difference.
How long does shipping typically take?
Standard shipping usually takes 5 to 7 business days. We also offer expedited shipping options at checkout for those who need their items sooner.
What is your return policy?
We offer a 30-day easy return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund of the purchase price, minus shipping and handling.
How can I track my order?
Once your order ships, you will receive an email with a tracking number. You can also track your package by logging into your Shop LC account and visiting the 'Order History' section.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer Budget Pay options and support PayPal for secure transactions.
Are your gemstones and jewelry authentic?
Yes, we take pride in the quality of our products. Most of our jewelry comes with a certificate of authenticity, and we work directly with ethical sources to ensure high-quality standards for all our gemstones.